Possible.
You can be there every time, for every customer, when they need you the most.
Anywhere your customers need friendly, self-paced, self-service Affinity TruResolve delivers. With natural language processing and multi-modal capabilities, we empower you to craft the experience that your customers demand regardless of industry, geography, or language.
“I can scale to meetcustomer demands.”
Insurance
Affinity’s TruResolve helps you better communicate, interact, and assist your customers quickly and reliably. Incorporating different systems, data sources, and exchange points, TruResolve transforms the complex insurance sales and service processes into a simple, seamless, and expedient policyholder experience.
Affinity’s TruResolve helps you better communicate, interact, and assist your customers quickly and reliably. Incorporating different systems, data sources, and exchange points, TruResolve transforms the complex insurance sales and service processes into a simple, seamless, and expedient policyholder experience.
TruResolve makes the claims process easy and fast!
Make Engagement Easy
Reduce Claims Errors
Accelerate Verifications
Assure Your Customers
Benefits delivered by TruResolve
Round-the-clock customer assistance and sales
Customer-centriconboarding
Automated claims handling and communication
Scalable agent coverage to meet all demands
Healthcare
The demands on healthcare are overwhelming today, not just by the number of people seeking attention, but also by the means by which care is provided and supported. There is no such thing as “office hours” these days. The global pandemic has only added to the burden of a system continuing to be strained by resource shortages, treatment options, and information demands. According to the U.S. Department of Health and Human Services, there are more than 76 million people currently enrolled in Medicaid.
When adding the important coverage programs of Children’s Health Insurance Program (CHIP) and the Basic Health Program (BHP), that number rises to more than 80 million – that’s a lot of claims processing, procedure authorizations, and redeterminations. For those service organizations working hard to provide all of this information and more, TruResolve offers a cost-effective automated means by which the burden on staff can be greatly lightened.
Use Cases that can benefit from TruResolve:
Try using some of our example use cases and start thinking about how TruResolve can get to work in your environment to automate important business processes and support operations.
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