Possible.
You can scale to meet rising support demands while lowering costs and improving customer experiences.
TruResolve™
Putting Possible within Reach.
With TruResolve, I can quickly deploy cost-effective conversational intelligence with a simple JumpStart plan or a low-cost, no-hassle targeted pilot program.
“I do have optionswithin reach.”
Why Conversational AI
Artificial Intelligence is reshaping industries as much as it is beginning to reshape the world. From our cars, to our defense systems, to our communications, to our online shopping and beyond, AI is changing the way we engage, relate, and transact with companies with whom we do business.
One of these formational elements is Conversational Artificial Intelligence (CAI), the ability to have intelligent, voice-driven digital interactions with humans that drives to desired resolutions.
Different from simple voice response systems, CAI does not use scripts and instead interprets intentions, adapts dynamically to discussions at hand, and integrates systems, data, and functions to drive specific outcomes.
There are some important, and rather obvious, reasons that chatbots are getting more attention, more priority, and more investment from companies in all industries.
$0.70 – average companies can save per customer transaction (CNBC)
43% – companies observing competitors who are already implementing CAI (Accenture)
50% – of customers expect company availability 24×7 (VentureBeat)
5 Billion – customer services hours expected to be saved using CAI by 2023 (Juniper Research)
TruResolve from Affinity
Using the vocal power of artificial intelligence
Problems
There are many technologies out there for use in supporting and analyzing customer support, engagement, and experience. Still, customer satisfaction ratings are down*, all the while, companies are spending more money and using more resources trying to keep up with ever more uncompromising customer demands...
For many organizations, the priorities to tackle this problem means more effective self-service channels, improving and replacing legacy technology, and bringing intelligence and automation to customer service processes. With so many available products and technologies already available, is something new really needed?
Yes.
*2021 American Customer Satisfaction Index (ACSI®)
Solutions
Engineered specifically to match your technical and operational requirements, TruResolve℠ is a comprehensive, automated customer-facing offering that combines the latest Artificial Intelligence technology with highly reputable and proven engineering processes to deliver targeted results where you need them the most...
TruResolve integrates with your back-office systems, applications, and platforms to best leverage investments already in place to deliver fast, seamless, low-friction, resolution-bound experiences. TruResolve can also expertly tune processes and technologies to unlock operational efficiencies that enable the agility and scale needed as business constructs change.
Analytics
Insights at the speed of voice. TruResolve is a powerful, voice-interactive analytics platform using natural language processing to deliver quick, comprehensive insights. Because TruResolve can integrate with back-office systems and applications, pulling information together and gaining insights has never been easier or faster...
In busy environments, TruResolve can be particularly effective in collecting and collating data from disparate and distributed systems often separated as much by platform as distance. This saves time and reduces risks resulting from data confusion, duplication, and disputes. TruResolve helps sort it out so you can focus.
